job detail

Duties & Responsibilities

• Liaising with applicants and ensuring efficient and seamless processing of Visas
• Build strong and effective relationships with applicants and Visa holders, acting as the key point of contact for all Visa and related services.
• Act as the conduit between Customer Care Team/FAIC directly for visa processing and Visa related services.
• Establish early contact with the applicant to ensure that their talents/skills, ensure complete documentation and to ensure processes are efficient.
• Ensure that the Visa application process is being followed thoroughly and that timescales and requirements are fully understood by all related parties and delivered on time.
• Build strong relationships across the relevant stakeholders and with the Visa holders.
• Act as a Customer Champion by role modelling a genuine passion for service, by challenging the status quo, and by acting in a professional and courteous manner at all times.
• Act as the point of escalation (to the Visa Manager) for issues that are faced in the process.
• Identify and assess customers’ needs to achieve satisfaction.
• Interact with clients on the phone, internet and face to face in a professional and efficient manner.