Visa Programme Officer-uae national

department Licensing & Regulatory
contract type Full Time
city Abu Dhabi
country United Arab Emirates
job number 152721
closing date

Duties & Responsibilities

  • Liaising with applicants and ensuring efficient and seamless processing of Visas
  • Build strong and effective relationships with applicants and Visa holders, acting as the key point of contact for all Visa and related services.
  • Act as the conduit between Customer Care Team/FAIC directly for visa processing and Visa related services.
  • Establish early contact with the applicant to ensure that their talents/skills, ensure complete documentation and to ensure processes are efficient.
  • Ensure that the Visa application process is being followed thoroughly and that timescales and requirements are fully understood by all related parties and delivered on time.
  • Build strong relationships across the relevant stakeholders and with the Visa holders.
  • Act as a Customer Champion by role modelling a genuine passion for service, by challenging the status quo, and by acting in a professional and courteous manner at all times.
  • Act as the point of escalation (to the Visa Manager) for issues that are faced in the process.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Interact with clients on the phone, internet and face to face in a professional and efficient manner.


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