Visa Programme Officer-uae national
department | Licensing & Regulatory |
contract type | Full Time |
city | Abu Dhabi |
country | United Arab Emirates |
job number | 152721 |
closing date |
Duties & Responsibilities
- Liaising with applicants and ensuring efficient and seamless processing of Visas
- Build strong and effective relationships with applicants and Visa holders, acting as the key point of contact for all Visa and related services.
- Act as the conduit between Customer Care Team/FAIC directly for visa processing and Visa related services.
- Establish early contact with the applicant to ensure that their talents/skills, ensure complete documentation and to ensure processes are efficient.
- Ensure that the Visa application process is being followed thoroughly and that timescales and requirements are fully understood by all related parties and delivered on time.
- Build strong relationships across the relevant stakeholders and with the Visa holders.
- Act as a Customer Champion by role modelling a genuine passion for service, by challenging the status quo, and by acting in a professional and courteous manner at all times.
- Act as the point of escalation (to the Visa Manager) for issues that are faced in the process.
- Identify and assess customers’ needs to achieve satisfaction.
- Interact with clients on the phone, internet and face to face in a professional and efficient manner.