Visa Programme Manager-uae national
|contract type||Full Time|
|country||United Arab Emirates|
Management of the Visa Team
- Build strong and effective relationships with applicants, acting as one of the key points of contact for operational services delivered by the department.
- Act as the point of escalation for any Visa applicant/holder issues.
- Establish early contact with the applicant prior to obtaining their Visa to ensure that their needs are fully understood and agreed.
- Oversee the Visa Team and its operations.
- Build excellent relationships across the department and with other stakeholders.
- Act as the Customer Champion with a genuine passion for service, and with support from the Director to help identify areas for improvement, e.g. processes that are not working well.
- Act as the conduit between the client relations department and the Visa Team during the application process and any ongoing requirements.
- Exchange the knowledge and maintains information confidentiality.