Visa Programme Manager-uae national

department Regulatory Affairs
contract type Full Time
city Abu Dhabi
country United Arab Emirates
job number 152726
closing date

Management of the Visa Team

  • Build strong and effective relationships with applicants, acting as one of the key points of contact for operational services delivered by the department.
  • Act as the point of escalation for any Visa applicant/holder issues.
  • Establish early contact with the applicant prior to obtaining their Visa to ensure that their needs are fully understood and agreed.
  • Oversee the Visa Team and its operations.
  • Build excellent relationships across the department and with other stakeholders.
  • Act as the Customer Champion with a genuine passion for service, and with support from the Director to help identify areas for improvement, e.g. processes that are not working well.
  • Act as the conduit between the client relations department and the Visa Team during the application process and any ongoing requirements.
  • Exchange the knowledge and maintains information confidentiality.

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